"We recently hired Lauri when our initial pet sitter had bailed on us 2 months prior to our vacation and we were in a panic to find a pet sitter for our 5 year old Mastiff cross. As he had been a multiple surrender at the SPCA, we were apprehensive about placing him in a kennel for a long period of time. We were recommended Lauri by a friend of the family and we reached out to her. She just happened to have availability in her schedule during the time we were away and, after meeting her and seeing her interact with our boy, we hired her to house-sit/dog-sit. We received regular updates from Lauri while we were away which alleviated the stress of leaving our boy for a longer period of time. When we returned home, we found the house in the same state as when we left it and our pup in very good spirits and in great health. We could not be more happy with the service that was provided by Lauri and would recommend her to anyone."
Katie and Duncan
"Saw Lauri looking after my neighbours dogs and was very impressed with the way she tenderly cared for the older dying dog. I thought what a great heart and knew Lauri would be the answer we needed!
Lauri was taking on another challenge because our diabetic 8 year old dog requires twice daily insulin shots. Plus our 7 month old puppy requires consistent guidance and training. Lauri stepped up and learned how to give the insulin and helped us continue our puppy's training. It was Lauri's first time with us so communication was vital. We appreciated Lauri's questions, concerns, and her excellent communication skills whether we were talking in person, texting, or via email.
Lauri's approach to dog sitting is all about the animal, what is best for them, and she really does understand the animal!!We met after Lauri's stay and the greeting both dogs gave her told me how wonderful they think she is and how much they love her. Can you ask for anything more?
Its not often you come across someone whose character is solid and true as is Lauri's. We appreciate Lauri very much and consider her a treasure!"
CM & VM
"We booked with Lauri as one of my business clients recommended her. We have a couple of older pets…a 14 year old shihtzu/lhaso apso cross and a 17 year old indoor calico cat. Lauri kindly met with our pets and us a few times to get acquainted with all of us before we left for our holidays. Our dog is partially blind and can't walk far and has some behavioral issues. Our cat requires a lot of attention as well and needed medication administered for her kidney disease daily. Lauri jumped right in and asked all the right questions and her love for animals was apparent which really provided us peace of mind.
When we were away, she either emailed or texted us with any questions or concerns and having her stay in our home was a bonus as we didn't have to disrupt our pets schedule by having them stay somewhere else. When we came back, our place was nice and clean, and our dog and cat looked pleased as punch with all the attention Lauri lavished on them. Lauri is friendly and communicative and really a lovely person. I would totally recommend her to assist with pet sitting needs and would not hesitate to use her services again!"
Julie and Gary
"Lauri is not just reliable, competent and trustworthy, she truly loves animals. She instantly connected with our difficult rescue cat Bobby and we came home from our vacation to a happy cat. Most appreciated the daily e-mails, it made our vacation care free. We’ll plan our next vacation around her schedule. Highly recommend her superior services."
Kati and David
"Lauri is an excellent choice for taking care of cats and home. Our three kitties (two younger, one elder) are generally pretty finicky when it comes to humans. Lauri was terrific at making a connection with them, understanding them and ensuring they received what they needed. Lauri is tremendously committed and focused on ensuring that house and pets are well looked after. We know when we go away that our home and cats will be well taken care of."
AB and MA
"From the moment Lauri first entered our home to meet our 2 dogs and us, we knew that she was the right caregiver for our 2 dogs. She immediately went to Nokki, our older Shih-Tzu-Poodle X, knelt down to his level and started talking to him in a caring and compassionate manner. That is important, because Nokki will be 19 in July and he is very much a special needs dog. He is fragile and needs assistance on so many aspects of his daily existence: Getting him to eat and drink which can be quite challenging; administering a variety of medicines; carrying him on stairs to the backyard on a schedule so he can trundle around; and making sure his “male wraps” are applied correctly, to mention a few.
She also immediately bonded with our 8 year old bichon-poodle X, taking him for daily multiple walks, playing with him and feeding him according to his diet and allergies and keeping us updated on the dogs’ daily routines.
When we returned home, it was apparent to us that both dogs were clearly happy, healthy and obviously comfortable with Lauri. Also, our home was in great shape—very clean and tidy!
We would highly recommend Lauri to anyone needing a superior dog service. She is calm, personable, trustworthy, patient, caring, and clearly able to deal with special needs pets. It was a joy to have her take care of Nokki and Skipper and we are looking forward to using her service again soon. She obviously loves what she is doing."
Marla and Hal and Nokki and Skipper
"Lauri has been over to sit Sophie and Svend(our cats) several times. Each time we have been surprised at her ability to gain their quick acceptance into their space(especially Sophie). She soon picked up on each of their individual quirks and has provided them with quality companionship while at the same time providing for both of their timely needs. We highly recommend Lauri as your catsitter, you'll be glad you did."
Gordon and Sean
"Lauri is the most compassionate, responsible and focused pet caregiver we have hired for our two small dogs, Beau and Maya. While we were away, she sent us photos and updates on how our dogs were doing and details about their adventures and escapades. Our lucky dogs had no less than three walks a day! Some of the photos we received were hilarious, particularly one of Maya pouncing on Beau in our living room. It was very evident to us that Lauri finds her caregiving nothing short of delightful. Given that we knew how focused Lauri was on our dogs’ welfare, nutrition, safety and fun, we were able to enjoy our travels even more. We came back home to not only visibly happy dogs, but also to a very clean and tidy house. We have already made a reservation to have Lauri look after Beau and Maya during our next long trip next year."
Susan and Chris
"Lauri looked after my special elderly cat friend, Melanie. It was great to be able to go away knowing she was in such good hands. Lauri's texts letting me know how things were going were the icing on the cake, and Melanie was a happy cat on my return."
" We hired Lauri of Rapport Pet Service for the first time recently to take care of our 2 11 year old dogs and were so happy we did. Both our dogs have health challenges and one requires daily medication. Lauri moved in to our house and was very responsible and caring and our dogs loved her! It was a comfort knowing our ‘babies’ were in such good hands. We would have no trouble recommending Lauri for pet/house sitting and will certainly use her again."
Betty and Nance
"I am very pleased to recommend Lauri of Rapport Pet Services. She looked after our 4 and a half month old puppy Sunny for over a week when we were out of the country and did a great job. She was careful to maintain the training that we had been doing with her, took her for great long walks and gave her lots of care and affection. She also looked after our house very well.
When we go away again we will very much hope that Lauri will be available to look after Sunny, so that we can leave her knowing that she will be in excellent hands and will receive loving care."
Lynne, Mira and John
"Lauri has provided excellent and compassionate care to both my cats Shadow and Daisy. She is a reliable, trustworthy and caring individual who visits my cats several times per day when I need her service. She is capable and competent at administering both oral and aural medication. It gives me great peace of mind to know that my furry ones are in her care when I am away. "
“Lauri came recommend by a friend, as we had just moved to Victoria. A kennel seemed too long (2 weeks) for our pets as we were visiting our children overseas. Lauri agreed to look after our dog and cat while we were away. She provided almost daily updates and asked questions as required via email. We were very happy to come home to two calm pets and a clean house. A very stress free experience by all. We highly recommend Lauri and her service without reservation." Thank you so much,
Mike and May, Piper and Spooky"
"Having recently moved to Victoria I was concerned that I would not be able to find a suitable pet sitter for my cat Merlin.
Neighbours of mine; recommended Lauri Nerman, of Rapport Pet Service. I had Lauri come by to meet with me and Merlin. I could tell instantly, from Lauri's interaction with my cat, at that first meeting, that she understands pets. My shy cat approached Lauri and was very curious about her.
I was out of town and Lauri pet sitted. Lauri spent considerable time in my home getting to know Merlin and interacting with him. They played games together, he did a lot of purring and he even got up on her lap, something he would ordinarily never do, with anyone other than me. Lauri also administered Merlin's daily medications and this is not always an easy thing to do.
Lauri sent me daily updates about my pet and what the two of them had been doing. It was a huge comfort for me to know that he was being so well cared for.
Lauri is reliable and responsible, two key components in any pet sitter.
When I arrived home, my cat was happy and clearly had been very well cared for in my absence. My home was sparkling clean. Lauri's pet sitting service, "Rapport Pet Service" is aptly named, as clearly she does have an amazing rapport with pets.
I am recommending Lauri Nerman to other pet owners and have already booked Lauri for my future travels."
Lynne and Merlin
“If you have to leave your beloved pets in the care of another, I can offer no higher recommendation than Lauri Nerman of Rapport Pet Service. We recently left the care of our 4 pets in Lauri's capable hands and had peace of mind from the time we left until our return. Her attention to detail, and relevant questions about our pets and their care, assured us that we made the right choice for a pet sitter. A daily email about what our 4 did and were doing, was very thoughtful and reassuring.
From Lauri's arrival until her departure, it was clear that she knows how important our furry friends are too us. She bonded with our pets in minutes and we could see that they were comfortable with her right from the start. Without hesitation we shall use Rapport Pet Service again. Thank you Lauri, for the peace of mind and outstanding service.”
Patricia and Rodger,
"Lauri was recommended to us, as we had recently moved to Victoria and didn't have our usual cadre of cat-sitters. We have asked her to come in and look after Rufus a few times already and are extremely pleased with her service. Rufus loves the attention and care that he receives, exhibited by the fact that when we arrive home he is content and happy. Lauri always responds to messages promptly, is able to fit visits into her schedule on short notice, and it's reassuring to get messages and pictures after her visits. It's obvious that she loves what she's doing and I'm impressed with the "rapport" she quickly established with Rufus. I have no hesitation in recommending her!"
"Our 13 year old blind dog Percy was well-tended while in Lauri's care. Her pet service was responsive and easy to work with."
Charley and Chris
"I cannot say enough about Lauri and her wonderful pet care service. She looked after our dog, Sugar, for five days and we received an update every day. It was great seeing a photo of the dog and reading about her adventures from afar. Lauri's love of animals is obvious and we felt so happy she was in our home keeping Sugar company. I would highly recommend Lauri and her Rapport Pet Service."
"We definitely found Lauri’s cat care “peace of mind”. We hugely enjoyed daily email updates, complete with pictures, while on our vacation. With these emails, our past worries about the rambunctious pair were completely relieved. We also appreciated coming home to a spotlessly clean space. Terrific care!"
Nancy Poole and Jan Trainor
"In our time we have used the services of quite a few dog sitters, some great, some good, some not so good. We can truly say that we have never found a more caring, responsible, and reliable dog and house sitter than Lauri. And our Yorkie certainly agrees. In fact we have hesitated to post this recommendation for fear too many people will find out just how great she is!"
Teddy and Randall